Terms of Service

Last Updated: October 20, 2026

Business and Contact Information

Brand: NESTAVRO®

Website: https://nestavro.com

Legal Business Name: Shenzhen Yaoxinglan Technology Co., Ltd.

Registered Business Address: Room 3B03, Tower A, Building 1, Anhongji Tianyao Plaza, Daling Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Responsible Person: Chen Wenmin

Customer Service Email: service@nestavro.com

Telephone: +86 13706584597

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Welcome to NESTAVRO®. This website, https://nestavro.com, is operated by Shenzhen Yaoxinglan Technology Co., Ltd. Throughout these Terms of Service, "NESTAVRO," "we," "us," and "our" refer to Shenzhen Yaoxinglan Technology Co., Ltd.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Products and Product Information

NESTAVRO® offers decorative ceramic tableware, bowls, plates, mugs, serving dishes, floral-inspired dining accessories, and thoughtfully selected home dining essentials.

Our collections may include ceramic salad bowls, soup bowls, dessert bowls, decorative plates, serving platters, and creative ceramic designs intended for everyday dining or decorative use, as specified on each product page.

We make reasonable efforts to describe our products accurately, including their materials, dimensions, colors, patterns, capacity, intended use, and care instructions where applicable.

Colors may appear slightly different due to screen settings, lighting, photography, and display characteristics.

Measurements may vary slightly where indicated on the relevant product page. Ceramic glazing, decorative patterns, surface textures, and other finishing details may show minor variations where disclosed in the product description.

Not all ceramic products are suitable for microwave, oven, or dishwasher use. Customers should review the applicable product specifications and care instructions before use.

Some decorative ceramic pieces may not be intended for direct food contact unless specifically identified as suitable.

Please review the product description and specifications carefully before placing an order.

If a product differs materially from its description or arrives broken, cracked, chipped, defective, incomplete, or incorrect, please contact us at service@nestavro.com.

We may update our product selection, descriptions, prices, specifications, or listings to correct errors or reflect changes in availability. Changes made after an order is placed will not remove rights you already have under applicable law.

2. Orders and Availability

When you submit an order, you are offering to purchase the selected products under these Terms of Service.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted, processed, or dispatched.

We may contact you if:

• A product becomes unavailable.

• Your delivery address requires clarification.

• Payment cannot be verified.

• An order contains an obvious pricing or listing error.

• Additional information is reasonably required to process the order.

If we cannot fulfill an order, we will notify you and refund any payment collected for the affected items, as applicable.

If an order cannot be shipped within the applicable timeframe, we will provide any notices, cancellation options, and refunds required by applicable law.

You are responsible for providing accurate contact, payment, billing, and delivery information so we can process your order and contact you when necessary.

3. Prices and Payment

Prices are displayed in the currency shown at checkout.

Applicable shipping charges, available delivery methods, taxes, and any other applicable charges will be displayed at checkout before you submit your order.

The order total displayed at checkout is the amount you authorize us to charge, subject to applicable payment authorization and legal requirements.

Payments are processed through the payment methods available at checkout.

The availability of a payment method may vary depending on the order, customer location, order amount, payment provider, and checkout conditions.

We may correct obvious pricing or listing errors where permitted by applicable law. If such an error affects an order you have already placed, we will contact you regarding the available options.

4. Shipping and Delivery

Orders are normally processed within 1–3 business days, excluding weekends and applicable public holidays.

For U.S. orders, the estimated delivery times after order processing are:

• Standard Shipping: 5–10 business days.

• Express Shipping: 2–5 business days.

For international orders, where available, estimated delivery is generally 7–20 business days after order processing.

These estimates are provided for guidance only and are not guaranteed unless expressly stated at checkout.

Delivery may be affected by carrier operations, customs clearance, weather, public holidays, address issues, local delivery conditions, and other circumstances beyond our reasonable control.

U.S. Shipping Methods and Charges

The following shipping fees and order-subtotal thresholds apply to eligible U.S. orders, subject to the options available at checkout:

Shipping Method	Eligible Order Subtotal	Shipping Fee
Standard Shipping	$1.00–$38.99	$2.99
Free Standard Shipping	$39.00–$48.99	Free
Express Shipping	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 and above	Free

Available shipping methods and applicable charges will be displayed at checkout before payment is completed.

Please review your selected shipping method and final order total before submitting your order.

For further details about order processing, tracking, international shipping, customs charges, delivery delays, and shipping issues, please refer to our Shipping Policy.

Protective Packaging for Ceramic Products

Because NESTAVRO® primarily offers ceramic tableware, appropriate packaging and handling are important parts of our fulfillment process.

Depending on the product, protective packaging may include cushioning materials, wrapping, separators, or suitable shipping cartons.

We aim to reduce the risk of transportation damage, although protective packaging cannot eliminate every risk associated with shipping fragile items.

If your order arrives with broken ceramic pieces, cracks, chips, or other damage, please contact our customer service team with your order number and photographs where available.

Delivery Address Accuracy

Please check your delivery address carefully before placing an order.

If you discover an error, contact service@nestavro.com as soon as possible.

We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or has been dispatched.

5. Returns, Return Shipping, and Refunds

NESTAVRO® provides a 180-calendar-day return request period for eligible U.S. orders, regardless of the shipping method selected at checkout.

The applicable return period begins on the confirmed delivery date, not the order date or shipping date.

Return Eligibility and Free Return Shipping

Shipping Method	Return Period	Return Shipping
Standard Shipping	180 calendar days after delivery	Free for eligible returns
Free Standard Shipping	180 calendar days after delivery	Free for eligible returns
Express Shipping	180 calendar days after delivery	Free for eligible returns
Free Express Shipping	180 calendar days after delivery	Free for eligible returns

Eligible returns requested within the 180-day return period qualify for free return shipping, subject to the eligibility requirements and procedures described in our Return & Refund Policy.

Customers must submit their return request before the applicable return period expires and follow the return instructions provided by our customer service team.

Return Eligibility Requirements

Returned products must meet the applicable eligibility conditions described in our Return & Refund Policy.

These conditions may include:

• Providing valid order information or proof of purchase.

• Returning the correct item associated with the order.

• Keeping the item in an eligible condition, subject to applicable consumer protection laws.

• Returning all required components of a ceramic tableware set where applicable.

• Following the authorized return procedure.

• Complying with any applicable product-specific return exclusions disclosed before purchase.

For ordinary change-of-mind returns, ceramic products should generally be unused, undamaged, and in their original condition.

Reasonable inspection after delivery does not automatically make an item ineligible for return.

Customer-caused breakage, cracks, chips, significant deterioration, or missing components may affect eligibility for standard returns.

Different arrangements may apply to damaged, defective, incorrect, or otherwise nonconforming products.

Damaged, Defective, Incomplete, or Incorrect Items

If a ceramic product arrives broken, cracked, chipped, defective, or incomplete, the wrong product is delivered, or a return is required because of an error made by NESTAVRO®, please contact us for assistance.

Please include your order number, a description of the issue, and clear photographs or videos where available.

For safety, customers should not use damaged ceramic tableware where cracks, chips, or broken surfaces could create a hazard.

We will review the circumstances and provide appropriate return-shipping arrangements, replacement, refund, or another suitable resolution, subject to applicable law.

Refund Processing

Approved refunds are generally issued to the original payment method.

Refunds are typically processed within 5–10 business days after the returned item has been inspected and the refund has been approved, subject to applicable legal requirements.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Return Instructions

To initiate a return, please contact service@nestavro.com before mailing any item back.

Our registered business address is not automatically the designated merchandise return address.

Customers must obtain the authorized return address and shipping instructions from our customer service team before sending products back.

For eligible U.S. returns, we will arrange a prepaid return shipping label or another company-paid return method in accordance with our published policy.

Because ceramic products are fragile, customers should follow the packaging instructions provided for authorized returns.

For full details regarding return eligibility, return instructions, non-returnable items, damaged or incorrect products, order cancellations, return-shipping responsibility, and refund conditions, please refer to our Return & Refund Policy.

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

Return conditions communicated to customers at the time of an earlier purchase will continue to apply where required by law or binding contractual commitments.

6. Website Use

You agree to use this website lawfully and not to interfere with its operation, availability, security, or integrity.

You must not use the website to:

• Submit fraudulent orders.

• Impersonate another person or entity.

• Provide false or misleading information.

• Transmit malicious code or harmful software.

• Interfere with website functionality or security.

• Attempt unauthorized access to systems or accounts.

• Collect information from the website through unauthorized means.

• Use the website for unlawful or abusive purposes.

We may restrict access, suspend activity, or cancel an order where reasonably necessary to address suspected fraud, misuse, payment issues, security risks, or unlawful activity, subject to applicable law.

If we cancel a paid order that has not been fulfilled, we will refund the amount collected for the canceled items, as applicable.

7. Intellectual Property

The NESTAVRO® name, branding, logos, website text, graphics, photographs, product images, page designs, visual materials, and other website content may be protected by intellectual property laws.

You may access and use the website for personal shopping purposes.

You may not reproduce, distribute, modify, publish, copy, sell, license, or commercially use website content without permission from the relevant rights holder, except where permitted by applicable law.

Nothing in this section grants you ownership of our intellectual property or the intellectual property of third parties.

8. Third-Party Services and Links

Our website may use third-party providers for services such as:

• Payment processing.

• Website hosting.

• Analytics.

• Advertising.

• Fraud prevention.

• Order fulfillment.

• Shipping and delivery.

• Customer support.

• Other e-commerce-related services.

Our website may also contain links to third-party websites for your convenience.

Third-party services and websites may be subject to their own terms, privacy policies, and business practices.

We encourage you to review those terms before using the relevant services.

Nothing in this section excludes our responsibilities as the seller or limits any rights you may have under applicable law.

9. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy to understand how information provided through our website may be collected, used, disclosed, retained, and protected.

Our Privacy Policy also provides information regarding cookies, analytics, advertising technologies, third-party service providers, and applicable privacy rights.

10. Errors and Changes to These Terms

We may correct typographical errors, inaccuracies, omissions, product-information errors, pricing errors, or other website content where appropriate.

If a correction materially affects an order you have already placed, we will contact you regarding the available options, subject to applicable law.

We may update these Terms of Service from time to time.

The revised version will be published on this page with an updated "Last Updated" date.

Changes will apply prospectively and will not remove rights associated with orders already placed or rights that cannot be excluded under applicable law.

11. Applicable Law and Disputes

These Terms of Service are governed by the laws of the People's Republic of China, to the extent applicable, without excluding mandatory consumer protection laws that apply in the customer's place of residence.

Nothing in these Terms is intended to deprive consumers of mandatory rights or remedies available under applicable law.

If you have a concern about an order, product, payment, delivery, return, or our services, please contact us first at service@nestavro.com so we can review the matter and attempt to resolve it.

Any dispute will be handled in accordance with applicable law and any mandatory consumer protection requirements.