Shipping Policy

Last Updated: October 20, 2026

Business and Contact Information

Brand: NESTAVRO®

Website: https://nestavro.com

Legal Business Name: Shenzhen Yaoxinglan Technology Co., Ltd.

Registered Business Address: Room 3B03, Tower A, Building 1, Anhongji Tianyao Plaza, Daling Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Responsible Person: Chen Wenmin

Customer Service Email: service@nestavro.com

Telephone: +86 13706584597

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

This Shipping Policy explains how orders placed through nestavro.com are processed, packaged, shipped, tracked, and delivered.

NESTAVRO® is operated by Shenzhen Yaoxinglan Technology Co., Ltd.

Our collections primarily feature ceramic bowls, plates, mugs, decorative serving dishes, and creative tableware. Because many of these products are fragile, we recognize the importance of appropriate packaging and careful handling during fulfillment and transportation.

1. Order Processing

Orders are normally processed within 1 to 3 business days, excluding weekends and applicable public holidays.

Order processing may include:

  • Payment authorization and order verification.

  • Product availability confirmation.

  • Product preparation and inspection.

  • Protective packaging for ceramic tableware.

  • Shipping-label preparation.

  • Handover to the shipping carrier.

Certain ceramic products, special designs, preorder items, or limited-availability products may require additional processing time.

Any applicable extended processing time will be stated on the relevant product page.

Order processing begins after payment authorization and order verification.

Processing times are estimates and may vary during holidays, promotional periods, or other periods of unusually high order volume.

If we are unable to ship an order within the applicable timeframe, we will provide any notices, cancellation options, or refunds required by applicable law.

2. Estimated Delivery Times

For orders shipped to the United States:

Standard Shipping

Estimated delivery within 5–10 business days after order processing.

Express Shipping

Estimated delivery within 2–5 business days after order processing.

For international orders, estimated delivery is generally 7–20 business days after order processing, where international shipping is available.

These delivery estimates do not include the initial order processing period.

Actual delivery times may be affected by:

  • Carrier operations and transportation schedules.

  • Customs clearance where applicable.

  • Weather conditions.

  • Public holidays.

  • Incorrect or incomplete delivery addresses.

  • Local delivery conditions.

  • Unexpected transportation disruptions.

  • Other circumstances beyond our reasonable control.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise at checkout.

3. Shipping Destinations and Charges

Available shipping destinations, delivery methods, applicable charges, and order-value thresholds are displayed at checkout.

Shipping is available only to destinations accepted by our checkout system.

For eligible U.S. orders, the following shipping options and charges apply according to the order subtotal shown at checkout:

Shipping Method Eligible Order Subtotal Shipping Fee
Standard Shipping $1.00–$38.99 $2.99
Free Standard Shipping $39.00–$48.99 Free
Express Shipping $0.00–$48.99 $5.99
Free Express Shipping $49.00 and above Free

The available shipping methods and charges will be displayed at checkout before payment is completed.

Please review the available options and select your preferred shipping method before submitting your order.

Return Periods Associated with Shipping Methods

For eligible U.S. orders, all four shipping methods include a 180-calendar-day return request period and free return shipping for eligible returns.

  • Standard Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.

  • Free Standard Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.

  • Express Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.

  • Free Express Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.

The applicable return period and free return shipping period begin on the confirmed delivery date, not the order date or shipping date.

Return eligibility is subject to the requirements and exceptions described in our Return & Refund Policy.

For complete return conditions, exclusions, and refund procedures, please review our Return & Refund Policy.

4. Tracking and Multiple Packages

When tracking information becomes available, we may send a shipping confirmation containing carrier information, a tracking number, and a tracking link to the email address provided with your order.

Please allow approximately 24–72 hours after shipment for tracking information to show the first carrier scan.

Some orders may be shipped in multiple packages because of:

  • Product availability.

  • Product size or weight.

  • Fragile-item packaging requirements.

  • Warehouse allocation.

  • Fulfillment arrangements.

  • The need to separate ceramic pieces for safer transportation.

In such cases, separate tracking numbers may be provided, and packages may arrive at different times.

You will not be charged additional shipping fees solely because NESTAVRO® chooses to divide an order into multiple shipments unless additional charges were clearly disclosed and accepted before purchase.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient's full name.

  • Street address.

  • Apartment or unit number, where applicable.

  • City and state.

  • ZIP code.

  • Contact information.

If you discover an error in your shipping address, contact us promptly at service@nestavro.com.

We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once an order has entered processing, fulfillment, or has been dispatched.

Additional costs arising from an incorrect, incomplete, refused, or undeliverable address may be charged to the customer or deducted from an eligible refund where permitted by applicable law and disclosed terms.

We recommend carefully reviewing your shipping information before completing checkout.

6. Shipping Delays and Delivery Issues

If your tracking information has not updated for 7 business days, or your shipment appears materially delayed, please contact us with your order number and tracking information.

If tracking shows that your package has been delivered but you cannot locate it, please check:

  • The delivery area around your address.

  • Your mailbox or designated package location.

  • Household members.

  • Building reception or mailroom.

  • Neighbors, where appropriate.

  • Carrier delivery notices.

  • Delivery photographs, where available.

  • The shipping address listed on your order.

If the package remains missing, contact us at service@nestavro.com so we can review the available information and assist with an appropriate carrier inquiry.

We will assess reported delivery problems individually and provide an appropriate resolution where warranted and required by applicable law.

7. Lost, Damaged, or Incorrect Shipments

NESTAVRO® products include fragile ceramic tableware that may require additional care during transportation.

Protective Packaging for Ceramic Products

We arrange protective packaging appropriate to the product and fulfillment method.

Depending on the item, packaging may include cushioning materials, protective wrapping, separators, and suitable shipping cartons.

Ceramic bowls, plates, mugs, and serving dishes may be packed individually or with protective separation to help reduce contact and impact during transit.

Although protective packaging is intended to reduce transportation damage, it cannot eliminate every risk associated with shipping.

Damaged or Broken Ceramic Products

If your order arrives with broken ceramic pieces, cracks, chips, damaged handles, or other visible defects, please contact service@nestavro.com as soon as reasonably possible.

Please include:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Clear photographs or videos of the damaged item.

  • Photographs of the shipping packaging, where relevant.

Please retain the original packaging until we provide further instructions, where reasonably possible.

For safety, do not use cracked, chipped, or broken ceramic tableware if the damage may create sharp edges or compromise the item's safe use.

Depending on the circumstances, an appropriate resolution may include a replacement, shipment of missing components, a refund, a return arrangement, or another appropriate remedy in accordance with applicable law.

Incorrect or Missing Items

If you receive an incorrect ceramic design, the wrong product, or an incomplete tableware set, please contact our customer service team.

Provide your order number, a description of the issue, and photographs where available.

We will review the relevant order and fulfillment information and provide an appropriate resolution.

Please do not return an item before receiving instructions from our customer service team.

8. International Duties and Taxes

International shipments, where available, may be subject to customs duties, import taxes, brokerage charges, or other local fees.

Unless expressly stated otherwise at checkout, these charges are generally the customer's responsibility and are not included in the product price or shipping fee.

If a package is refused because applicable duties or taxes are not paid, it may be returned to the sender or otherwise handled by the carrier or customs authority.

Any permitted deductions for shipping, return transportation, customs, or related costs will be handled in accordance with applicable law and the terms disclosed for the applicable order.

Customers placing international orders should review the import requirements applicable to their destination before purchasing.

9. Returns and Return Shipping

NESTAVRO® offers a 180-calendar-day return period for eligible U.S. orders, regardless of the shipping method selected at checkout.

Standard Shipping and Free Standard Shipping

Eligible products may be returned within 180 calendar days after delivery.

Eligible returns requested within this period qualify for free return shipping, subject to the requirements of our Return & Refund Policy.

Express Shipping and Free Express Shipping

Eligible products may be returned within 180 calendar days after delivery.

Eligible returns requested within this period qualify for free return shipping, subject to the requirements of our Return & Refund Policy.

Return Requests and Instructions

The applicable return period begins on the confirmed delivery date.

Customers must submit their return request before the applicable 180-day return period expires.

To request a return, please contact service@nestavro.com with your order number and the reason for your request.

Our customer service team will review the request and provide the applicable return address, authorization, and shipping instructions.

For eligible U.S. returns, we will arrange a prepaid return shipping label or another company-paid return method in accordance with our published policy.

Please do not mail any products before receiving return instructions.

The registered business address listed at the beginning of this policy is not automatically the designated merchandise return address.

Approved returns may be directed to a designated return facility depending on the order and fulfillment arrangement.

Returning Fragile Ceramic Products

Because ceramic bowls, plates, mugs, and serving dishes are fragile, customers should follow the packaging instructions provided with their return authorization.

Where appropriate, returned items should be protected with suitable cushioning materials to reduce the risk of damage during transportation.

For standard change-of-mind returns, products should generally be unused, undamaged, and in their original condition, subject to the eligibility requirements in our Return & Refund Policy.

Different arrangements may apply to products that arrive damaged, defective, incorrect, or otherwise nonconforming.

Damaged, Defective, or Incorrect Items

If a ceramic product arrives damaged, cracked, chipped, defective, incorrect, or the issue results from an error attributable to NESTAVRO®, please contact us for assistance with appropriate return, replacement, or refund arrangements.

Where a return is necessary because of a verified product defect, shipping damage, or an error attributable to NESTAVRO®, we will arrange appropriate return shipping at our expense or provide another suitable resolution.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

For complete return conditions, exclusions, refund timelines, and additional information, please review our Return & Refund Policy.