Last Updated: October 20, 2026

Business and Contact Information

Brand: NESTAVRO®

Website: https://nestavro.com

Legal Business Name: Shenzhen Yaoxinglan Technology Co., Ltd.

Registered Business Address: Room 3B03, Tower A, Building 1, Anhongji Tianyao Plaza, Daling Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Responsible Person: Chen Wenmin

Customer Service Email: service@nestavro.com

Telephone: +86 13706584597

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Country of Registration: China

Frequently Asked Questions

Welcome to the NESTAVRO® Frequently Asked Questions page.

Here you can find answers to common questions about our ceramic bowls, plates, decorative tableware, serving dishes, product materials, dimensions, ceramic care, ordering, payment, shipping, tracking, returns, refunds, and customer service.

If you cannot find the answer you need, please contact us at service@nestavro.com.

1. PRODUCTS & MATERIALS

What types of products does NESTAVRO® sell?

NESTAVRO® focuses on decorative ceramic tableware, creative dining accessories, and thoughtfully selected home dining essentials designed to bring warmth, character, and style into everyday living.

Our collections may include ceramic bowls, dinner plates, salad bowls, soup bowls, dessert dishes, floral-inspired tableware, decorative serving pieces, and other carefully selected dining accessories.

Depending on the individual product, our items may be suitable for everyday meals, casual gatherings, table settings, decorative displays, and other home dining environments.

Product availability, colors, designs, materials, and specifications may change over time. Please review the applicable product page for the most current information before purchasing.

What materials are NESTAVRO® products made from?

Materials vary depending on the individual product and design.

Our collections primarily feature ceramic tableware, which may include stoneware, porcelain, and other ceramic compositions depending on the specific item.

Some products may feature decorative glazes, textured surfaces, painted patterns, or specialty finishes.

Not every product uses the same ceramic material, glazing process, or surface treatment.

Please review the material and construction information on the applicable product page for accurate details about the item you intend to purchase.

What sizes are NESTAVRO® products?

Product dimensions vary depending on the design.

Our ceramic bowls, plates, and serving dishes are available in different shapes, sizes, depths, capacities, and configurations to accommodate various dining and serving needs.

Please check the exact dimensions displayed on the applicable product page before ordering.

Where relevant, product descriptions may include diameter, height, width, depth, capacity, weight, or the number of pieces included in a set.

Minor measurement variations may occur depending on the material, manufacturing process, or individual product finish.

Are NESTAVRO® ceramic products identical in appearance?

Not necessarily.

Some ceramic products may feature individual characteristics resulting from their shaping, glazing, firing, or decorative finishing processes.

Minor variations may occur in glaze tone, surface texture, pattern placement, decorative details, or finish.

Such variations may be normal characteristics of certain ceramic products.

However, cracks, significant chips, structural damage, or material differences from the advertised product description should not automatically be treated as normal variations.

Please contact us if you believe your item has a defect or differs materially from what was advertised.

Will the product color look exactly the same as it does on my screen?

We make reasonable efforts to display product colors accurately.

However, actual colors may appear slightly different due to screen settings, display brightness, device differences, indoor lighting, natural daylight, photography conditions, or normal ceramic glaze variations.

Please review the product photographs and descriptions before purchasing.

If the item differs materially from its advertised description, contact our customer service team for assistance.

Are NESTAVRO® ceramic products sold individually or in sets?

Product quantities vary depending on the item.

Some ceramic bowls, plates, and serving dishes may be sold individually, while others may be offered as sets.

The number of pieces included will be specified on the applicable product page.

Please review the product title, description, and available options before purchasing.

2. USE & CARE

What should I do when I first receive my NESTAVRO® ceramic product?

After receiving your package, carefully remove the ceramic items from their protective packaging.

Inspect each item for visible shipping damage, cracks, chips, broken pieces, missing components, or other issues.

Place the products on a clean, stable surface and review any product-specific care instructions before use.

If your item arrives damaged, defective, incomplete, or incorrect, please contact us before discarding the original packaging.

Do not use ceramic tableware that has cracks, sharp chips, or other damage that could make it unsafe.

How should I care for my NESTAVRO® ceramic tableware?

Care requirements vary depending on each product's ceramic composition, glaze, decorative finish, and intended use.

For general maintenance, we recommend:

• Cleaning ceramic items gently with a soft sponge or cloth.

• Using mild dish soap where appropriate.

• Avoiding abrasive scrubbers and harsh cleaning chemicals.

• Avoiding sudden or extreme temperature changes.

• Drying products thoroughly before storage where appropriate.

• Handling decorative or irregularly shaped pieces carefully.

Always review the care information for the individual product before washing, heating, storing, or maintaining it.

Are all NESTAVRO® ceramic products dishwasher safe?

No.

Dishwasher suitability depends on the specific ceramic material, glaze, decoration, and construction.

Do not assume that every NESTAVRO® ceramic product is dishwasher safe.

Some hand-painted designs, decorative glazes, specialty finishes, or delicate ceramic pieces may require hand washing.

Please review the applicable product page for specific cleaning instructions before placing an item in a dishwasher.

If dishwasher suitability is not confirmed, hand washing is the more cautious option.

Are all NESTAVRO® products microwave or oven safe?

No.

Microwave, oven, and heat resistance vary by product.

Only use a ceramic item in a microwave or oven if the individual product page or accompanying manufacturer instructions specifically confirm that it is suitable.

Decorative finishes, metallic accents, specialty glazes, and certain ceramic compositions may not be suitable for microwave or oven use.

Do not place ceramic tableware directly on a stovetop unless the product is specifically designed and approved for that purpose.

Can ceramic tableware crack from sudden temperature changes?

Yes.

Some ceramic materials may be affected by thermal shock caused by rapid temperature changes.

To reduce the risk of cracking, avoid transferring ceramic products directly between extreme temperatures unless the product instructions specifically allow it.

For example, do not assume that a refrigerated ceramic bowl can safely be placed into a hot oven.

Always follow the care and temperature guidance provided for the specific item.

What should I do if a ceramic bowl or plate becomes chipped or cracked?

Stop using the item for food or beverages if the damage could create sharp edges, compromise structural integrity, or make cleaning difficult.

Do not continue using a visibly cracked or structurally damaged ceramic item.

If the damage was present upon delivery, contact service@nestavro.com with your order number and clear photographs.

Our customer service team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Are all decorative ceramic products suitable for food contact?

Not necessarily.

Food-contact suitability depends on the individual product's intended use, materials, and finish.

Some products may be intended primarily for decorative display rather than direct food contact.

Please review the applicable product description and any manufacturer-provided instructions.

Do not assume that every decorative ceramic item is suitable for serving food or beverages.

3. ORDERS & PAYMENT

How do I place an order?

To place an order on NESTAVRO®:

1. Visit https://nestavro.com and select the product you would like to purchase.

2. Choose any available options, such as color, size, design, or variation.

3. Add the item to your shopping cart and proceed to checkout.

4. Enter your shipping and payment information.

5. Review your order details and final total.

6. Complete payment using an available checkout method.

Before submitting your order, please confirm your product selection, quantity, customer information, shipping address, selected shipping method, shipping charge, and final order total.

How do I know whether my order was placed successfully?

After completing checkout, you should generally receive an order confirmation email at the email address provided with your order.

If you do not receive the confirmation email, check your spam or junk folder, confirm that the email address entered during checkout was correct, and check whether your payment was successfully completed.

If you still need assistance, contact service@nestavro.com and include your order information where available.

Can I change my order after placing it?

Please contact us as soon as possible if you need to change your order.

We will make reasonable efforts to assist before your order enters fulfillment or shipment preparation.

Once an order has been processed, packed, or dispatched, changes to the product, quantity, color, variation, or shipping address may no longer be possible.

We cannot guarantee changes after an order has been submitted.

Can I cancel my order?

You may request cancellation by contacting service@nestavro.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before processing or shipment preparation begins.

Once an order has entered processing, shipment preparation, or has already been shipped, cancellation may no longer be possible.

If an order cannot be canceled, you may contact our customer service team for guidance on the applicable return procedure after delivery.

Any cancellation, refund, or other remedy remains subject to applicable law.

What payment methods does NESTAVRO® accept?

Available payment methods are displayed during checkout.

Payment availability may vary depending on customer location, order amount, payment provider, checkout conditions, and other applicable restrictions.

Please review the available options before submitting your order.

Is my payment information secure?

Payment transactions are processed through the payment services made available during checkout.

The information collected and processed may depend on the payment method and provider you select.

Please refer to our Privacy Policy for additional information about how personal information is handled.

4. SHIPPING & DELIVERY

Where does NESTAVRO® currently ship?

NESTAVRO® serves customers in the United States and may offer shipping to selected international destinations.

Shipping availability depends on the destination and the options supported by our checkout system.

Please enter your delivery address during checkout to determine whether shipping is available for your order.

How long does order processing take?

Our standard order processing time is generally 1–3 business days, excluding weekends and applicable public holidays.

Processing may include order verification, product preparation, quality inspection, protective packaging, shipping-label preparation, and handover to the carrier.

Processing time is separate from shipping or transit time.

Certain products or periods of unusually high order volume may require additional processing time. Where applicable, extended processing times may be stated on the relevant product page.

How long does shipping take?

Our estimated delivery times after order processing are:

United States — Standard Shipping

Estimated delivery within 5–10 business days.

United States — Express Shipping

Estimated delivery within 2–5 business days.

International Shipping

Estimated delivery within 7–20 business days, where international shipping is available.

These estimates do not include the order processing period.

Actual delivery times may be affected by carrier operations, weather conditions, public holidays, customs procedures, address issues, local delivery conditions, and other circumstances beyond our reasonable control.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise at checkout.

What shipping options and charges are available?

For eligible U.S. orders, the following shipping options and charges apply according to the order subtotal:

Shipping Method	Eligible Order Subtotal	Shipping Fee
Standard Shipping	$1.00–$38.99	$2.99
Free Standard Shipping	$39.00–$48.99	Free
Express Shipping	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 and above	Free

The available shipping methods and final shipping charge for your order will be displayed at checkout before payment is completed.

Shipping options may vary depending on the destination, order details, and checkout availability.

Do you offer free shipping?

Yes.

Free shipping is available for eligible U.S. orders under the applicable order-value thresholds.

Free Standard Shipping: Eligible order subtotals from $39.00 to $48.99.

Free Express Shipping: Eligible order subtotals of $49.00 and above.

Other available shipping methods may have separate charges.

The applicable options and final shipping fee will be displayed at checkout.

How are fragile ceramic products packaged for shipping?

Ceramic bowls, plates, and serving dishes require careful handling during transportation.

We arrange protective packaging appropriate to the products and available fulfillment methods.

Depending on the product, packaging may include protective wrapping, cushioning materials, separators, or suitable shipping cartons.

Although protective packaging helps reduce the risk of damage, it cannot eliminate every risk associated with transportation.

If your ceramic product arrives broken, chipped, or cracked, please contact our customer service team for assistance.

How can I track my order?

Once your order has shipped and tracking information becomes available, you may receive a shipping confirmation containing carrier information, a tracking number, and a tracking link.

Please allow approximately 24–72 hours after shipment for the first carrier tracking updates to appear.

Tracking availability and update frequency may vary by carrier and shipping route.

Why has my tracking information not updated?

Tracking updates may temporarily pause because of carrier transfers, regional sorting, weekends, high shipping volume, weather conditions, customs processing, or transportation delays.

If your tracking information has not updated for 7 business days, or your shipment appears materially delayed, please contact service@nestavro.com with your order number and tracking information.

We will review the available information and assist with an appropriate carrier inquiry where possible.

Why did my order arrive in multiple packages?

Some orders may be divided into separate shipments because of inventory availability, product size, fragile-item packaging requirements, or fulfillment arrangements.

If this happens, you may receive more than one tracking number, and packages may arrive at different times.

You will not be charged additional shipping fees solely because NESTAVRO® chooses to divide an order into multiple shipments unless additional charges were clearly disclosed and accepted before purchase.

Tracking says delivered, but I cannot find my package. What should I do?

If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery area around your address, mailbox or designated package area, household members, building reception or mailroom, neighbors where appropriate, carrier notices, delivery photographs where available, and the shipping address listed on your order.

If you still cannot locate your package, contact service@nestavro.com with your order number and tracking details.

We will review the available delivery information and assist with an appropriate inquiry or resolution where warranted.

What should I do if my package arrives damaged or contains the wrong item?

Please contact service@nestavro.com as soon as reasonably possible after discovering the issue.

Include your order number, a description of the problem, and clear photographs or videos showing the ceramic item and packaging where relevant.

Please retain the original packaging until we provide further instructions, where reasonably possible.

If ceramic pieces are broken, handle them carefully and avoid contact with sharp fragments.

Depending on the circumstances, an appropriate resolution may include a replacement, shipment of missing items, a refund, or another suitable remedy.

Are international orders subject to customs duties or taxes?

International shipments, where available, may be subject to customs duties, import taxes, brokerage charges, or other local fees.

Unless expressly stated otherwise at checkout, these charges are generally the customer's responsibility and are not included in the product price or shipping fee.

If you are placing an international order, please review the applicable import requirements for your destination before purchasing.

For further details, please refer to our Shipping Policy.

5. RETURNS

What is NESTAVRO®'s return period?

NESTAVRO® offers a 180-calendar-day return request period and 180 days of free return shipping for eligible U.S. orders across all four shipping methods available at checkout.

• Standard Shipping: 180 calendar days after delivery.

• Free Standard Shipping: 180 calendar days after delivery.

• Express Shipping: 180 calendar days after delivery.

• Free Express Shipping: 180 calendar days after delivery.

The applicable return period begins on the confirmed delivery date, not the order date or shipping date.

Return eligibility is subject to the conditions and exceptions described in our Return & Refund Policy.

When does my return period begin?

Your return period begins on the delivery date shown in the applicable carrier's delivery record.

The order date and shipping date do not determine the beginning of the return period.

For eligible U.S. orders, all four shipping methods provide a 180-calendar-day return request period after confirmed delivery.

For orders delivered in multiple shipments, the return period for each item begins on its respective delivery date.

How long is free return shipping available?

For eligible U.S. orders, free return shipping is available for 180 calendar days after confirmed delivery across all four shipping methods.

Standard Shipping / Free Standard Shipping

Free return shipping is available for eligible returns requested within 180 calendar days after delivery.

Express Shipping / Free Express Shipping

Free return shipping is available for eligible returns requested within 180 calendar days after delivery.

Customers must submit their return request within the applicable period and follow our return instructions to qualify.

These conditions do not limit any rights or remedies required by applicable law.

What condition must a ceramic product be in for a standard return?

For a standard change-of-mind return, the product should generally be:

• Unused and undamaged.

• In its original condition.

• Free from customer-caused chips, cracks, stains, or alterations.

• Accompanied by its original components and accessories.

• Returned with its original packaging and included materials where applicable, or suitable protective packaging.

• Accompanied by valid order information or proof of purchase.

Reasonable inspection after delivery does not automatically make an item ineligible for return.

Excessive use, customer-caused damage, missing components, or significant deterioration may affect return eligibility.

Different arrangements may apply to damaged, defective, incorrect, or otherwise nonconforming products.

For full details, please review our Return & Refund Policy.

Can I return a ceramic tableware set?

Eligible ceramic tableware sets may be returned within the applicable 180-day return period.

For standard returns, all pieces included in the purchased set should generally be returned together in their original condition.

If only one piece in a set arrives damaged, defective, or incorrect, please contact our customer service team before returning the entire set.

Depending on the circumstances, we may arrange a replacement piece, a replacement set, a refund, or another appropriate resolution.

How do I start a return?

To request a return, contact service@nestavro.com before sending anything back and before the applicable return period expires.

Please include your name, order number, product name, reason for the return, and relevant photographs or videos where applicable.

Our customer service team will review your request and provide the applicable return instructions.

Please wait for return authorization and instructions before shipping any product.

Unauthorized returns may delay processing or may not be accepted.

Where should I send my return?

Please do not automatically send returned items to our registered business address.

Approved returns may be directed to a designated return facility depending on the product, order details, and fulfillment arrangements.

Contact service@nestavro.com before returning an item.

We will provide the applicable return address and instructions after reviewing your request.

Who pays return shipping?

For eligible U.S. orders, NESTAVRO® provides free return shipping for eligible returns requested within the applicable return period:

Standard Shipping / Free Standard Shipping: Within 180 calendar days after delivery.

Express Shipping / Free Express Shipping: Within 180 calendar days after delivery.

Customers must follow the authorized return process to qualify for free return shipping.

If a ceramic item arrives damaged or defective, the wrong item is delivered, or the issue results from an error made by NESTAVRO®, please contact us for assistance.

We will review the circumstances and provide appropriate return-shipping arrangements or another suitable resolution in accordance with applicable law.

Can I return a damaged, cracked, chipped, defective, or incorrect item?

Yes.

If your order arrives damaged or defective, or you receive an incorrect item, please contact service@nestavro.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs or videos showing the problem.

Our customer service team will review the information and determine an appropriate resolution, which may include a replacement, refund, or return arrangement.

Please contact us before returning the item so we can provide appropriate instructions.

Your applicable statutory rights are not limited by the standard return periods stated above.

Where can I find the complete return conditions?

Our Return & Refund Policy provides full details regarding the 180-day return period, return eligibility and conditions, free return shipping, damaged or incorrect ceramic products, non-returnable products, order cancellations, and refund processing.

Please review that policy before submitting your return request.

6. REFUNDS

When will I receive my refund?

Once an eligible returned item has been received, inspected, and approved, the refund is typically processed within 5–10 business days after approval.

The time required to complete the inspection and approve a return may vary depending on the circumstances.

How long does it take for the refund to appear in my account?

After NESTAVRO® processes an approved refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

The actual time required for the funds to appear may vary depending on the payment provider and payment method.

If you have not received your refund after the expected processing period, please contact service@nestavro.com.

Where will my refund be sent?

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Are original shipping charges refundable?

Refunds of original shipping charges depend on the circumstances of the return and applicable law.

For ordinary change-of-mind returns, original shipping charges may not be refundable unless otherwise required by applicable law or the terms applicable to your order.

If your ceramic product arrives damaged or defective, the wrong item is delivered, or the problem results from an error made by NESTAVRO®, applicable shipping charges may be reviewed as part of the resolution.

Please contact customer service for assistance with your specific order.

Can I receive a partial refund?

A partial refund may be considered in appropriate circumstances depending on the issue, the portion of the order affected, and applicable law.

For example, a partial refund may be considered where only one item in a ceramic tableware set is affected or where another appropriate arrangement has been agreed upon.

Any refund decision will depend on the circumstances and applicable return conditions.

A partial refund is not guaranteed.

7. NON-RETURNABLE PRODUCTS

Are gift cards returnable?

Gift cards, if offered, are generally non-returnable and non-refundable except where required by applicable law or the terms applicable to the purchase.

Please review the applicable terms before purchasing a gift card.

Are customized or personalized ceramic products returnable?

Customized or personalized products, if offered, may not be eligible for ordinary change-of-mind returns.

This may include personalized ceramic tableware, custom-made designs, individually specified decorations, or specially modified products.

However, damaged, defective, or incorrect customized products may still qualify for an appropriate remedy under applicable law.

If you have questions about a customized product, please contact customer service before purchasing.

What items may be excluded from standard returns?

Certain items may not qualify for standard change-of-mind returns, including:

• Ceramic products damaged through improper use or handling.

• Products with customer-caused cracks, chips, or breakage.

• Items that have been significantly altered or deteriorated after delivery.

• Incomplete sets where missing components are not attributable to a defect or our error.

• Certain customized or personalized products.

These exclusions do not limit any rights or remedies customers may have under applicable law.

Please refer to our Return & Refund Policy for the complete terms.

8. CUSTOMER SERVICE

How can I contact NESTAVRO®?

You can contact our customer service team by email or telephone using the contact information provided at the beginning of this page.

When contacting us about an existing order, please include your order number whenever possible so we can assist you more efficiently.

What are your customer service hours?

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM PDT.

Messages received outside normal customer service hours will generally be reviewed on the next business day.

Response times may vary depending on the number and complexity of inquiries.

What information should I include when contacting customer service?

For order-related questions, please include your name, order number, email address used at checkout, product name, a clear description of your question or issue, and relevant photographs or tracking information where applicable.

For ceramic products that arrive broken, chipped, or cracked, photographs of the affected item and packaging can help us review the issue.

Providing complete information helps us review your request and respond more efficiently.

9. RETURN ADDRESS

Where should I send an approved return?

Approved returns may be directed to a designated return facility.

Customers must contact service@nestavro.com before returning any item to receive the applicable return address and instructions.

Please do not send returned products to the registered business address listed at the beginning of this page unless our customer service team specifically instructs you to do so.

Ceramic products should be packaged securely according to the provided return instructions to reduce the risk of damage during transportation.

10. STILL NEED HELP?

If your question is not answered on this page, please contact our customer service team using the contact details provided at the beginning of this page.

We are here to assist with product information, ceramic tableware care, ordering, shipping, returns, refunds, and other questions about your NESTAVRO® shopping experience.