Return & Refund Policy

Last Updated: October 20, 2026

Business Information & Contact Details

Brand Name: NESTAVRO®

Official Website: https://nestavro.com

Legal Business Name: Shenzhen Yaoxinglan Technology Co., Ltd.

Registered Business Address: Room 3B03, Tower A, Building 1, Anhongji Tianyao Plaza, Daling Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Responsible Person: Chen Wenmin

Customer Service Email: service@nestavro.com

Telephone: +86 13706584597

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Introduction

NESTAVRO® is an online home and lifestyle store operated by Shenzhen Yaoxinglan Technology Co., Ltd.

This Return & Refund Policy explains the conditions, procedures, return shipping arrangements, exchanges, and refunds applicable to purchases made through nestavro.com.

We offer a 180-day return window and free return shipping for eligible U.S. orders, subject to the conditions described in this policy.

Our goal is to provide a clear and fair return process while protecting customers' rights under applicable consumer protection laws.

1. 180-Day Return Window

Customers may request an eligible return within 180 calendar days from the date they receive their order.

The return period begins on the confirmed delivery date, not the order placement date or shipment date.

To qualify, customers must contact our customer service team within the 180-day period and follow the applicable return instructions.

If an order is delivered in multiple shipments, the 180-day period for each item begins on the date that particular item is delivered.

For example, if an item is delivered on October 20, 2026, its 180-day return period is calculated from that delivery date.

If the delivery date is unclear or disputed, please contact our customer service team so we can review the relevant carrier records.

Important: Please do not send any item back without contacting us and receiving return instructions.

2. Return Eligibility

For standard change-of-mind returns, products must generally meet the following conditions:

• The return request is submitted within 180 calendar days after delivery.

• The product is unused, unwashed, and in its original condition.

• The product has not been altered, stained, or damaged after delivery.

• All original components, accessories, and included items are present.

• Original packaging is retained where reasonably possible, or suitable protective packaging is used.

• The customer provides an order number or valid proof of purchase.

For furniture and home lifestyle products, please ensure that returned items are securely packaged to prevent damage during transportation.

Reasonable inspection of an item after delivery does not automatically make it ineligible for return. However, substantial use, washing, alteration, or customer-caused damage may affect eligibility for a change-of-mind return.

Different conditions may apply when an item is damaged, defective, incorrect, or materially different from its product description.

Nothing in this section limits any rights or remedies available under applicable law.

3. Non-Returnable Items and Exceptions

The following items are generally not eligible for change-of-mind returns:

• Products that have been used, washed, altered, or damaged after delivery.

• Items with significant stains, odors, or customer-caused deterioration.

• Personalized or made-to-order products where the restriction was clearly disclosed before purchase.

• Gift cards, where offered.

• Final-sale items where the restriction was clearly disclosed before purchase and is permitted by applicable law.

• Items missing essential components due to customer handling, where the missing components prevent the return from meeting the stated eligibility conditions.

These exclusions apply to standard change-of-mind returns only.

If a product arrives damaged, defective, incorrect, or materially different from its description, customers may still be entitled to a replacement, refund, or other appropriate remedy.

Applicable statutory consumer rights always take precedence over any conflicting exclusion.

4. How to Request a Return

Step 1 — Contact Customer Service

Send a return request to service@nestavro.com within 180 calendar days after delivery.

Please include:

• Your full name.

• Your order number.

• The product name and quantity.

• The reason for the return.

• Relevant photographs if the item is damaged, defective, or incorrect.

Step 2 — Return Request Review

Our customer service team will review the request and confirm the applicable return conditions.

If the return is eligible, we will provide return authorization and detailed instructions.

For eligible U.S. returns, we will provide a prepaid return shipping label or another company-paid return arrangement.

Step 3 — Prepare the Return

Please pack the item securely using the original packaging where available or other suitable protective packaging.

Follow the return instructions provided by our customer service team.

Keep the shipping receipt and tracking information until the return is completed.

Step 4 — Return Inspection

Once the returned item reaches the designated return facility, we will inspect it to verify its condition and eligibility.

We will then notify you by email whether the refund has been approved or whether additional information is required.

5. Return Address and Return Shipping Instructions

Registered Business Address:

Shenzhen Yaoxinglan Technology Co., Ltd.

Room 3B03, Tower A, Building 1, Anhongji Tianyao Plaza, Daling Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Please note: This is our registered business address and is not automatically the designated return warehouse.

Customers must not send products to this address without receiving specific written authorization.

Approved returns may be directed to a designated return facility based on the order, product type, and applicable logistics arrangements.

The appropriate return mailing address, destination country, and shipping instructions will be provided by our customer service team after the return request is reviewed.

For eligible U.S. returns, customers should use the prepaid return label or other company-paid shipping arrangement provided by NESTAVRO®.

Customers should not independently arrange an international return shipment unless specifically instructed to do so.

6. U.S. Shipping Rates and 180-Day Free Returns

The following shipping methods, order-value thresholds, and charges reflect the shipping options configured for eligible U.S. orders.

Shipping Method	Eligible Order Subtotal	Original Shipping Fee	Eligible Return Shipping
Standard Shipping	$1.00–$38.99	$2.99	Free within 180 days
Free Standard Shipping	$39.00–$48.99	Free	Free within 180 days
Express Shipping	$0.00–$48.99	$5.99	Free within 180 days
Free Express Shipping	$49.00 and above	Free	Free within 180 days

The order subtotal refers to the amount used at checkout to determine shipping eligibility.

The shipping method selected at checkout will be reflected in the order confirmation.

Free Return Shipping Conditions

For eligible U.S. orders:

• All four listed shipping methods include 180 Days Free Return.

• The free-return period begins on the date of delivery.

• Eligible return requests must be submitted within 180 calendar days after delivery.

• NESTAVRO® covers the return shipping cost for approved returns processed according to this policy.

• No restocking fee is charged for eligible returns.

• Customers must obtain return authorization and follow the provided shipping instructions.

There is no separate 30-day or 90-day free-return-shipping restriction for the four U.S. shipping methods listed above.

Original Shipping Charges

For a standard change-of-mind return, the original outbound shipping fee, if any, is generally non-refundable, except where applicable law requires otherwise.

For products that arrive damaged, defective, incorrect, or materially different from their descriptions, we will provide an appropriate remedy and refund applicable original shipping charges where required or appropriate.

Orders Outside the United States

If international ordering is available, supported destinations and shipping charges will be displayed at checkout.

The free-return-shipping arrangements described in the U.S. shipping table apply to eligible U.S. orders.

For returns originating outside the United States, please contact our customer service team before shipping. We will explain the applicable return process and any customer-paid shipping costs before the return is arranged.

We will cover reasonable return shipping costs when required by applicable law or when a return results from our error or a verified product fault.

7. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, incorrect, or materially misdescribed product, contact service@nestavro.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the item and packaging, if available.

• Any relevant information that may help us investigate the issue.

We will review the circumstances and provide an appropriate resolution.

Depending on the issue, available remedies may include:

• A replacement product.

• Shipment of missing components.

• A partial refund, where appropriate and accepted by the customer.

• A full refund.

• Another remedy required by applicable law.

If a physical return is required because of a verified defect, incorrect shipment, or error attributable to NESTAVRO®, we will cover reasonable return shipping costs.

We may provide a prepaid shipping label or another appropriate return arrangement.

Prompt reporting helps us investigate issues efficiently, but does not reduce the 180-day return window or any statutory consumer rights.

8. Refund Method and Processing Time

After receiving and inspecting an approved return, we will notify the customer of the refund decision.

For approved refunds, NESTAVRO® will issue the refund to the original payment method within 5–10 business days after the return inspection is completed.

If a physical return is not required, the refund will be issued within 5–10 business days after refund approval.

Refunds generally include:

• The purchase price paid for the approved returned product.

• Any original outbound shipping charge refundable under this policy or applicable law.

• Any other amount required to be refunded by applicable law.

No restocking fee will be deducted from eligible returns.

If a customer independently incurs shipping charges without following the authorized return procedure, those costs may not be reimbursable unless required by law or otherwise approved by us.

We do not ordinarily issue refunds to an unrelated payment card or bank account.

After a refund is issued, banks, card issuers, and payment providers may require additional time to display the credit.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact our customer service team with your order number.

9. Exchanges

Customers may request an exchange within 180 calendar days after delivery, subject to product eligibility and inventory availability.

Exchanges may be requested for:

• A different size.

• A different color.

• A different design.

• Another available variation of the same product.

Please contact service@nestavro.com before sending any item back for exchange.

Our customer service team will explain the applicable return arrangements, product availability, and any price differences before processing the exchange.

If the requested replacement is unavailable, customers may request a refund for an eligible return.

For damaged, defective, or incorrect products, we will review the issue and arrange an appropriate replacement or refund as required by this policy and applicable law.

10. Order Cancellations

Customers who wish to cancel an order should contact our customer service team as soon as possible.

We will make reasonable efforts to cancel an order before it is processed or dispatched.

If an order has already been shipped, cancellation may no longer be possible.

In that case, the customer may request an eligible return after delivery under the 180-day return policy.

If an order is successfully canceled before shipment, any payment collected for the canceled items will be refunded to the original payment method.

If we cannot fulfill an order, we will notify the customer and provide a refund or other options required by applicable law.

11. Missing or Lost Packages

If your order has not arrived within the expected delivery period, please contact our customer service team.

We will review the available carrier tracking information and, where appropriate, initiate an inquiry with the delivery provider.

If a package is confirmed lost before delivery, we will arrange an appropriate replacement or refund in accordance with applicable law.

If tracking shows that a package was delivered but it cannot be located, please contact us so we can review the delivery circumstances.

Customers are not required to accept responsibility for a package solely because a carrier's tracking system displays a delivered status. We will assess the available evidence and applicable legal obligations.

12. Consumer Protection Rights

This policy is intended to provide transparent information about NESTAVRO®'s return and refund procedures.

Nothing in this policy excludes, restricts, or limits consumer rights that cannot be waived under applicable law.

Where mandatory consumer protection laws provide more favorable remedies, those rights will continue to apply.

We will review return and refund requests fairly and in accordance with our published policies and applicable legal requirements.

13. Policy Updates

NESTAVRO® may update this Return & Refund Policy to reflect changes in business operations, customer service procedures, or applicable legal requirements.

Any revised policy will be published on our website with an updated Last Updated date.

Changes will generally apply prospectively and will not remove rights already associated with an order placed under the applicable terms.

For questions about this policy, please contact our customer service team using the contact information provided at the beginning of this page.