Privacy Policy
Last updated: October 20, 2026
Business and Contact Information
Brand: NESTAVRO®
Website: https://nestavro.com
Legal business name: Shenzhen Yaoxinglan Technology Co., Ltd.
Registered business address: Room 3B03, Tower A, Building 1, Anhongji Tianyao Plaza, Daling Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China
Privacy and customer service email: service@nestavro.com
Telephone: +86 13706584597
Responsible person: Chen Wenmin
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PDT
This Privacy Policy explains how Shenzhen Yaoxinglan Technology Co., Ltd., operating the NESTAVRO® online store at https://nestavro.com, collects, uses, shares, retains, and protects personal information when you visit our website, browse our ceramic tableware collections, place an order, or contact our customer service team.
For questions about this policy or your personal information, please contact us at service@nestavro.com.
1. Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information:
Contact and order information
Your name, email address, telephone number, billing address, shipping address, products purchased, order history, and communications relating to your purchases.
Payment and transaction information
Payment method information necessary to process purchases, transaction confirmations, payment status, billing details, and refund records.
Payments are handled through the payment services available at checkout. We do not ask customers to provide complete payment card numbers through ordinary customer service emails.
Website and device information
Your IP address, browser type, device information, operating system, pages viewed, shopping-cart activity, referral information, and interactions with our website.
This information may be collected through cookies or similar technologies, depending on the services enabled on our store.
Customer service information
Information you provide when contacting us about product specifications, order status, shipping, delivery, returns, refunds, or other inquiries.
For damaged or incorrect ceramic products, this may include photographs or videos showing broken pieces, cracks, chips, missing items, packaging damage, or other reported issues.
Marketing preferences
If you subscribe to marketing communications, we may collect your email address, subscription preferences, and related communication information.
Please avoid sending sensitive personal information that is not necessary to resolve your inquiry.
2. How We Use Personal Information
We use personal information for legitimate business purposes and other purposes permitted by applicable law, including:
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Processing and confirming customer orders.
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Processing payments and issuing refunds.
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Preparing, packaging, and delivering purchased products.
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Providing shipping updates and tracking assistance.
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Responding to product and customer service inquiries.
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Reviewing damaged, defective, incomplete, or incorrect product reports.
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Processing returns, replacements, and refund requests.
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Maintaining customer accounts and shopping-cart functionality where available.
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Operating, maintaining, and improving our website.
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Understanding website performance and customer interactions.
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Detecting and preventing fraud, unauthorized transactions, and security threats.
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Maintaining appropriate business, accounting, and transaction records.
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Complying with applicable legal and regulatory obligations.
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Providing marketing communications where permitted.
Return Eligibility and Related Information
NESTAVRO® offers a 180-calendar-day return request period and free return shipping for eligible U.S. orders, regardless of the shipping method selected at checkout.
| Shipping Method | Return Period | Return Shipping |
|---|---|---|
| Standard Shipping | 180 calendar days after delivery | Free for eligible returns |
| Free Standard Shipping | 180 calendar days after delivery | Free for eligible returns |
| Express Shipping | 180 calendar days after delivery | Free for eligible returns |
| Free Express Shipping | 180 calendar days after delivery | Free for eligible returns |
The applicable return period begins on the confirmed delivery date, not the date the order was placed or shipped.
We may use order information, delivery records, transaction details, customer communications, and photographs of affected products to verify return eligibility, arrange return shipping, and process refunds.
Returns involving damaged, cracked, chipped, defective, incomplete, or incorrect ceramic products will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Marketing Communications
If you choose to receive marketing communications, we may use your contact information to send promotional emails, product updates, or other marketing messages.
You may unsubscribe at any time using the unsubscribe link in a marketing email or by contacting service@nestavro.com.
Transactional communications relating to an order, payment, shipment, return, or refund may still be necessary after you unsubscribe from marketing messages.
3. Cookies and Similar Technologies
Our website and supporting service providers may use cookies, pixels, and similar technologies to:
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Keep the website functioning properly.
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Maintain shopping-cart and checkout features.
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Remember user preferences.
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Understand website activity and visitor interactions.
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Improve website performance and usability.
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Detect fraud and protect website security.
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Support website analytics.
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Support advertising and marketing measurement where enabled.
Depending on the services active on our store, these technologies may include:
Strictly Necessary Cookies
Used to support essential website operations, shopping-cart functionality, checkout processes, and security.
Functional Cookies
Used to remember preferences and support optional website features.
Analytics Cookies
Used, where enabled, to understand how visitors interact with our website and to help improve store performance.
Advertising Cookies and Pixels
Used, where enabled and permitted, to measure advertising performance, understand interactions with advertisements, or support personalized advertising.
You can manage cookies through your browser settings and any privacy or cookie controls displayed on our website.
Where required by applicable law, we will provide appropriate privacy choices or obtain consent before using non-essential cookies or similar technologies.
Disabling certain cookies may affect website functionality, including shopping-cart, account, or checkout features.
The specific tracking technologies and privacy choices available depend on the services actually enabled on our website.
4. When and With Whom We Share Information
We may share personal information where reasonably necessary to operate our online store, process transactions, fulfill orders, provide customer support, and maintain our services.
Depending on the services used, recipients may include:
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Shopify: Our e-commerce platform and related store services.
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Payment processors: To authorize and process payments and refunds.
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Shipping carriers: To deliver orders and provide tracking information.
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Fulfillment and packaging providers: To prepare, package, and dispatch products.
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Customer service providers: To assist with inquiries, returns, and order issues.
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Website hosting and technical service providers: To maintain website functionality and security.
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Analytics providers: Where analytics services are enabled.
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Advertising providers: Where advertising or marketing measurement services are enabled.
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Fraud-prevention and security providers: To help identify suspicious transactions and protect our store.
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Professional advisers and authorities: Where disclosure is reasonably necessary or legally required.
For example, a shipping carrier may require your name, delivery address, and contact information to deliver an order.
If analytics or advertising services are enabled, those providers may receive information about website activity, subject to applicable privacy settings, consent requirements, and customer choices.
Certain advertising-related disclosures may be considered the sale or sharing of personal information under applicable U.S. state privacy laws, even when no money is exchanged.
Where applicable, customers may exercise available rights to opt out of such activities through the privacy controls provided by our website or by contacting us.
We may also disclose information when required by law or reasonably necessary to protect customers, our business, legal rights, or website security.
Shopify may process personal information when you interact with our store.
For information about Shopify's own processing activities, please review Shopify's Consumer Privacy Policy.
5. International Processing and Data Transfers
NESTAVRO® is operated by Shenzhen Yaoxinglan Technology Co., Ltd., a company registered in China, and serves customers in the United States and potentially other destinations.
Your personal information may therefore be accessed, stored, or processed in countries other than the country in which you reside.
These countries may include locations where our company, e-commerce platform, payment processors, shipping partners, and other service providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where required by applicable law, we take appropriate measures when transferring personal information internationally or using service providers located outside your country of residence.
6. How Long We Retain Information
We retain personal information for as long as reasonably necessary to:
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Fulfill and deliver customer orders.
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Provide customer service.
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Process returns, replacements, and refunds.
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Maintain transaction and accounting records.
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Resolve customer complaints or disputes.
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Detect and prevent fraud.
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Protect our legal rights.
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Comply with applicable legal and regulatory obligations.
This may include information necessary to administer our 180-day return period and resolve related return, replacement, or refund requests.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When personal information is no longer reasonably necessary, we take appropriate steps to delete it, anonymize it, or otherwise make it no longer identifiable, subject to applicable legal obligations.
7. Your Privacy Rights and Choices
Depending on your place of residence and applicable law, you may have certain rights relating to your personal information.
These rights may include the ability to request:
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Access to personal information we maintain about you.
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Correction of inaccurate personal information.
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Deletion of certain personal information.
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Information about how personal information is collected, used, or disclosed.
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A copy of certain personal information in a portable format.
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Restrictions on certain processing activities where applicable.
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Withdrawal of consent where processing is based on consent.
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Opting out of certain targeted advertising activities.
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Opting out of the sale or sharing of personal information where applicable.
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Other privacy choices provided under applicable law.
Some requests may be subject to legal exceptions, including circumstances where information must be retained to complete a transaction, maintain records, prevent fraud, protect website security, resolve disputes, or comply with legal obligations.
How to Submit a Privacy Request
To submit a privacy-related request, contact:
Please describe the nature of your request and provide sufficient information for us to identify the relevant customer account or transaction.
We may request additional information reasonably necessary to verify your identity before processing certain requests.
Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to appropriate verification.
We will review and respond to valid requests within the timeframes required by applicable law.
You may also use any privacy choices or controls displayed on our website.
Advertising and Opt-Out Preferences
Where applicable, we will recognize and process legally required opt-out preference signals, including Global Privacy Control (GPC), in accordance with the requirements that apply to our business.
Customers may also use available website privacy settings to manage certain advertising-related data uses.
We will not discriminate against customers for exercising privacy rights protected by applicable law.
8. Children's Privacy
Our website is intended for adults purchasing ceramic tableware, decorative bowls, plates, serving dishes, and related home dining products.
Our services are not directed toward children under the age of 13.
We do not knowingly seek to collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact service@nestavro.com so we can review the matter and take appropriate action where required.
9. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include appropriate access controls, secure service providers, and procedures designed to protect customer and transaction information.
However, no website, online system, or method of electronic transmission can be guaranteed to be completely secure.
If you believe an account, order, payment, message, or other interaction involving NESTAVRO® has been compromised, please contact us promptly at service@nestavro.com.
For your security, please do not send passwords or complete payment card numbers through ordinary customer service communications.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, shipping providers, or other external resources.
These services may operate under their own privacy policies and terms.
We are not responsible for the privacy practices of third-party websites that we do not control.
We encourage customers to review the privacy notices of any external services they choose to use.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, technologies, or applicable legal requirements.
When updates are made, we will revise the "Last updated" date displayed at the beginning of this page.
If a change requires additional notice or consent under applicable law, we will provide such notice or obtain consent as required.
We encourage customers to review this page periodically for information about our privacy practices.
12. Contact Us About Privacy
If you have questions about this Privacy Policy, how your personal information is handled, or your available privacy rights, please contact our customer service and privacy support team using the contact information provided at the beginning of this page.
We will review privacy-related inquiries and respond in accordance with applicable legal requirements.